Trainers: Ross Harrison – Babcock, George Wilson – CforC

Delivery method: The course will be delivered as a 2-day virtual live class. The platform used is Adobe Connect which utilises e-work rooms, video and streamed trainers.

This training is a 2-day course designed specifically for people involved in the SC21 OE Programme and it is mandatory as part of the requisites to get qualified as SC21 OE Practitioner on Business Excellence (BusEx).

Please note: We require at least 14 people for this course to go ahead.

Who is it for?:

This training is suitable for anyone who wants to understand the new EFQM Model (2020) and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.

This training is part of the mandatory requisites to become an SC21 Practitioner, for those people who want to practice and conduct BusEx assessments under the SC21 programme.

This course is a mandatory requisite to become an SC21 OE Practitioner in Business Excellence. 

This course is recommended as a refresh training for all qualified Practitioners who did not practice on BusEx for more than 2 years and wish to restart doing so again. 

Pre-requisites for this course: None. It is not necessary to have attended the EFQM Foundation course as there will be pre-reading (case Study and EFQM Model Guidelines).

Day One:

Benefits:

By the end of the course, participants will be able to:

  • Explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges
  • Explain how the Model is structured and how the different elements apply to their organisation
  • Apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement
  • Conduct a high-level health check of their organisation.

The training comprises 8 modules:

  • Module 1 - The changing world
  • Module 2 - The organisation’s ecosystem
  • Module 3 - The value of a model
  • Module 4 - The EFQM Model
  • Module 5 - RADAR
  • Module 6 - Using the EFQM Model and RADAR
  • Module 7 - The EFQM’s digital platform
  • Module 8 - Next steps. 

Day Two:

Benefits

By the end of the course, participants will be able to:

  • Explain how the EFQM Model is structured and how the different elements apply to an organisation
  • Explain how the EFQM Model aligns with the SC21 Diagnostic tools
  • Apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement
  • Conduct a health check of an organisation.

Training objectives:

  • To understand the detail of the changes to the EFQM Model criteria
  • To understand the changes to RADAR and the amendments to the scoring 
  • To have a consistent interpretation, and implementation, of the Determining Excellence/ Enabler Map prolife
  • To learn how the new model and assessment methodology impacts on the SC21 Diagnostics
  • There is a mandatory EFQM brochure which is included. 

Training Agenda (day two):

  • Overview of the structure and content of the EFQM Model
  • Groupwork on 3 key elements of the Model (Direction, Execution, Results)
  • How to apply Radar 
  • Groupwork on Interpreting and Scoring RADAR
  • How to use the Model (introduction to AssessBase questionnaire)
  • How to interpret and use the new SC21 Diagnostics templates (including Groupwork).